You want do discuss a technical problem directly?
Simply call your local Mitsubishi partner or Mitsubishi branch office and you will be put in contact with qualified staff who are ready and able to answer your technical questions. These local support teams are backed up by Mitsubishi's European Service Group (ESG) based in Germany. This means that behind a single call there can be many engineers working together to resolve each issue in the quickest and most efficient way.
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Attention
Please note our new delivery address for return shipment of goods as of 01.04.2008:
Mitsubishi Electric Europe B.V.
FA EBG Industrial Service
c/o NYK Logistics -Halle G-
RMA Nr.:
Marseiller Stra. 14-16
D-47229 Duisburg
What to do if something goes wrong?
Your Mitsubishi Electric product is defective and you need a replacement fast. Click on the link below to display, download and unzip the zip file and fill out the shipping docket and problem report form in MS Word. Then print it out and send the defective products to the address provided, together with the form.
Shipping Docket (doc)
Repair Tracking: New service to track repair jobs online
The service is available for repair jobs sent directly to the European Service Group (ESG) Headquarters in Germany. Repair jobs that are done locally can not be tracked in the system. The repair order data is kept in the repair tracking system and remains accessible for a period of six months.
Track repair job now